FAQ

How will we meet the chauffeur at the airport?

After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will meet you in right side after custom control in Ataturk Airport. If for some reason you can’t find us, please call 0090 541 5274888 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight it seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

How long does it take to get from Ataturk Airport or Sabiha Gokcen Airport into Central Istanbul?

Ataturk Airport to Central Istanbul takes 60 minutes and Sabiha Gokcen Airport to Central Istanbul 80 minutes, depending on the time of day and traffic conditions.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Do fares include parking and tolls?

You will pay your confirmation mail fare, this is all inclusive service. If you dont pay parking.

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, depending on which type of vehicle) we divide the hour into 60 minute segments.

Will the chauffeur drive in excess of any speed limits?

Absolutely not! None of our chauffeurs will ever speed.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with Gate Transfer. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur use a mobile phone whilst driving?

Only with microphone! Not on hand.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

Not, our drivers wear casual dress, our customers like more about our style but if you want please say to us in your reservation.

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How do I book?

Telephone: + 90 541 5274888 or
Book online securely without payment or send us an email info@gatetransfer.com

How far in advance do I need to book?

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

Can I set up an account/pay by invoice?

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

When do I pay for my booking?

After your transfer you will pay cash to our driver or send us our bank account.

I'm bringing a baby, do you provide baby/child seats?

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.

Will my vehicle be clean?

All vehicles are washed daily and are regularly valeted.

Will my vehicle be safe?

Safety is always our top priority. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.

Will the vehicle have umbrellas available?

Absolutely.

Do you have a price list?

Yes, please visit our Rates Page.

Do you offer discount if I book regularly or have numerous cars that I require?

Yes, we do provide discounts. Please speak to our team about this.

Do your prices include VAT or is VAT extra?

You will see our total price when we confirme your reservation.

Is there a special charge for bank holidays or Christmas?

We only charge extra on Christmas day and new years day.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge to our clients.

How old are your vehicles?

Our cars are usually less than 3 years old.

I hate to smell smoke in a car, is the car non smoking?

Yes! We will however cheerfully stop for smoke breaks as requested.

Can I eat and drink in the vehicle?

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Can I choose a certain colour of vehicle?

Yes, most of our cars are black or white but we do have a few other colours to choose from.

Do your cars have on-board entertainment?

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and Wifi. If this is one of your requirements please specify when booking the vehicle.

Can I order a car to take me to a restaurant and a separate order to take me back so I am not paying for the driver in-between?

Yes

Do young children count as passengers?

Yes