AIRPORT ASSISTANCE

AIRPORT ASSISTANCE

AIRPORT ASSISTANCE

Istanbul Airport Assistance

Ataturk Airport Assistance & Sabiha Gokcen Airport Assistance

Ataturk Airport & Sabiha Gokcen Airport welcomes passengers with reduced mobility or special requirements and recognises that every passenger with reduced mobility has varying individual needs and preferences. Istanbul Airports will where possible, accommodate and meet the need of each individual passenger requesting assistance.

A special service for your foreigner guests. Either we are organizing a short trip that is started with meeting your guest at international arrival gate and partnering his / her to local flight zone or help to accomplish transition. Both we’re making all the processes in airport for your guest and following them. It is not important that your guest is foreigner or Turk.

We’re orientated your guest to local flights after international arrival gate. Or we are planning a private tour untill your guest’s next flight according to your demands. We’re escorting your guest untill flying. With difference of İstanbul Airport Transfer.

Ataturk Airport & Sabiha Gokcen Meet & Assist

Choose how you want to be met and assisted with our concierge service at Ataturk & Sabiha Gokcen Airport for a smoother, speedier and stress-free airport experience.

We will tailor the services to meet your needs whether you are a family needing help with the kids, a nervous first-time flyer in need of some reassurance, a non-English speaker who would like an agent that speaks your language or you are travelling as a large group.

For departing passengers
A friendly Ataturk & Sabiha Gokcen Airport Meet & Assist agent will…
Assistance with your baggage at check-in.
Assist with VAT Reclaim if required
Escort you through security
Help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
Guide you to your departures gate in time for your flight
*Independent/ airline lounge access is for eligible passengers only and is not included in this service

For arriving passengers
A friendly Ataturk Airport & Sabiha Gokcen Airport Meet & Assist agent will…
Welcome you to Ataturk & Sabiha Gokcen Airport at the after custom control area (international flight) or after baggage area (domestic flight)
Guide you through Border Control (Immigration and Customs)
Assist you with your luggage collection at the baggage reclaim carousel
Escort you through the arrivals hall to your onward mode of transportation

For connecting passengers
A friendly Ataturk & Sabiha Gokcen Airport Meet & Assist agent will…
Welcome you at the point after custom control area with a name plate
Guide you through to your connecting flight terminal if applicable
Help you make the most of your time in the departure Lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges*
Guide you to your departures gate in time for your connecting flight.

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